Check the available options
Open your order and review its return or replacement options. Food products may have different conditions from other goods, so check the terms shown for the specific item.
Damaged, incorrect or missing items
Keep the product and its packaging until the seller provides instructions. Describe what arrived and include photographs of the package, label and damage where helpful.
Do not send a parcel back without the instructions associated with your order. This website does not receive returned goods or process refunds.
Before buying a multipack
Confirm how many bags you are ordering and the weight of each. The multipack collection shows these separately so you can compare like for like.